Proposh take pride in offering high-quality leather shoes to our valued customers in the United Kingdom. We have outlined our shipping policy below. This will ensure a smooth and reliable shopping experience.
1. Shipping Destination and items located
We exclusively ship to addresses within the United Kingdom. Your order can be shipped to any address (excluding PO boxes/APO/FPO addresses) in the contiguous United States, Alaska, or Hawaii. You can contact us for information about shipping to your region or country. Our factories are in United Kingdom and we will ship the package to you from the United Kingdom.
2. Processing Time
Total Delivery Time = Handling Time + Transit Time (+ any holidays).
We ship packages within 1 – 5 working days of your order.
Our orders are usually delivered within 20 – 30 working days.
During peak seasons and holidays, processing times may be slightly extended. However, we are committed to getting your order to you as quickly as possible.
3. Shipping Methods
We partner with proven carriers like UPS, FedEx, and USPS EMS. They offer insurance and tracking. All shipment times are on working days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier’s daily cut-off time and are dependent upon warehouse turnaround.
4. Shipping Costs
Proposh Offers Free Shipping on all orders.
- Standard shipping : free shipping on all orders
5. Order Tracking
Once your order is shipped, we will give you a tracking number. This way, you can monitor your shipment’s progress. You can track your order through the carrier’s website: https://www.17track.net. Please contact us if you have problems with tracking.
6. Shipping Delays
We strive to meet our estimated delivery times. Please note that unforeseen circumstances, such as extreme weather, customs inspections, or other factors, may lead to occasional delays. We appreciate your understanding and patience in such situations.
We or our delivery partner(s) will notify you of reasonable changes to the estimated delivery date. This will occur when events outside our control or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:
a) let you know;
b) cancel your order;
c) give you a refund.
7. Shipping Address
Please double-check that your shipping address is correct during checkout. This will ensure accurate and timely delivery. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages. We are also not responsible for costs associated with an incorrectly provided address. We cannot guarantee the successful modification of the address. If we need to change an address, the logistics carrier will charge us a change address fee. If the new address is not near the incorrect address, they will also charge us for the additional redelivery cost.
If you request that we contact the logistics carrier on your behalf to request the change, then we will send an invoice to you. You will pay the additional costs at the time of the change. If you make the change on your own and the logistics carrier bills us separately, we will send you an invoice for that amount so that we break even. While the invoice will be charged by us, ultimately, we send the full amount to the logistics carrier on your behalf. We greatly appreciate your understanding. While we do our best to cover costs for our own mistakes, we cannot cover costs for mistakes beyond our control.
8.Lost, Stolen, and Misdelivered Packages
If there is no signature requirement, logistics carriers will determine at their discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren’t able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.
If the light is damaged or lost due to shipping, we will send you a new light for free.
If the package is returned to the place of shipment due to Lost, Stolen, and Misdelivered Packages, we will provide a re-shipment service.Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).
If a package is marked as “delivered” but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, you are responsible for contacting logistics carriers. Request a “trace” to locate the package(s). To be considered for a replacement or refund, you must request a trace to confirm the package is lost. All traces must be made within 7 days of delivery. Outside this period, we cannot file a loss claim with logistics. We cannot recover the cost of the lost or stolen item.
9. Multiple Items
If you have ordered multiple items, they may be shipped separately. This is to optimize delivery times and minimize potential delays.
10. Import Tax and VAT
In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances, especially on larger orders, we may need to provide more information to customs. We need to cooperate with the buyer to provide paperwork. Each destination country has a different import tax threshold on the value of goods. This is the value at which import tax is chargeable. Please be aware of this. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
11. Returns and Exchanges
Please refer to our Return Policy for detailed instructions and guidelines on returns and exchanges.
12. Shipping Exclusions
At Proposh, we are committed to delivering exceptional products. We also ensure your complete satisfaction. If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team for help. Thank you for choosing Proposh.
If you have any questions, please contact us : sales@proposh.co.uk